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Colton Wright
Colton Wright

What Happened to Solution Another Afternoon By Ms and What Are the Alternatives?


Solution Another Afternoon By Ms: A Review of the IT Management Software




Introduction




If you are a Managed Service Provider (MSP) looking for a reliable and efficient way to manage your clients' IT infrastructure, you might have heard of Solution Another Afternoon By Ms. This is a software program that was developed by Gemini Group, a leading IT consulting firm, to help MSPs streamline their IT operations and provide better service to their clients. However, in 2021, Gemini Group announced that they were shutting down this program and discontinuing its support. Why did they do that? And what does it mean for MSPs who were using or considering using this software? In this article, we will review Solution Another Afternoon By Ms, its features, functions, pros and cons, and how it compares to other IT management software in the market. We will also provide some tips on how to choose the best IT management software for your business needs.




Solution Another Afternoon By Ms



What is Solution Another Afternoon By Ms?




Solution Another Afternoon By Ms is a software program that was designed to help MSPs manage their clients' IT infrastructure more effectively and efficiently. It was a cloud-based solution that allowed MSPs to remotely monitor, manage, troubleshoot, and optimize their clients' networks, servers, devices, applications, and security. It also provided MSPs with tools for automation, reporting, billing, and customer service. Solution Another Afternoon By Ms aimed to be a comprehensive and integrated solution that could handle all aspects of IT management for MSPs.


Why did Gemini Group choose to shut down this program?




According to Gemini Group's official statement, they decided to shut down Solution Another Afternoon By Ms for the following reasons:



  • The program did not meet their needs. Even though it had good potential, they were still unable to justify the expense.



  • It was an extremely labor-intensive solution (and where there is labor, there is expense).



  • It was a program that, if it had continued, would have only marginally improved their clients' operations and would have been costly to manage.



They also stated that they would continue to provide support for existing users until the end of 2021, but they would not accept any new customers or renew any contracts. They also advised their customers to look for alternative solutions as soon as possible.


What are the benefits and drawbacks of outsourcing IT services?




Outsourcing IT services is a common practice among MSPs who want to save time and money on IT operations and focus on their core competencies. Outsourcing IT services means hiring an external vendor or partner to handle some or all of your IT infrastructure management tasks. For example, you can outsource your network monitoring, security management, backup and recovery, cloud computing, or help desk services. Outsourcing IT services can have many benefits for MSPs, such as:



  • Reducing operational costs and overheads



  • Accessing specialized skills and expertise



  • Improving service quality and reliability



  • Scaling up or down according to demand



  • Enhancing customer satisfaction and retention



However, outsourcing IT services also comes with some drawbacks, such as:



  • Losing control and visibility over your IT infrastructure



  • Risking data breaches and compliance issues



  • Dependence on the vendor's performance and availability



  • Potential conflicts and communication gaps



  • Difficulty in switching vendors or integrating systems



Therefore, MSPs need to weigh the pros and cons of outsourcing IT services carefully and choose the right vendor or partner that can meet their needs and expectations.


Main Body




How does Solution Another Afternoon By Ms work?




Solution Another Afternoon By Ms was a cloud-based software program that MSPs could access through a web browser or a mobile app. It had three main components: the dashboard, the agent, and the portal.


Features and functions




The dashboard was the main interface that MSPs used to manage their clients' IT infrastructure. It provided a comprehensive overview of the status, performance, and issues of their clients' networks, servers, devices, applications, and security. It also allowed MSPs to perform various tasks, such as:



  • Monitoring and alerting: MSPs could set up custom thresholds and rules for monitoring their clients' IT assets and receive real-time alerts via email, SMS, or phone call when something went wrong.



  • Management and troubleshooting: MSPs could remotely access their clients' IT assets and perform actions such as rebooting, updating, patching, configuring, or repairing them.



  • Optimization and automation: MSPs could use scripts, policies, workflows, or schedules to automate repetitive or routine tasks and optimize their clients' IT performance and efficiency.



  • Reporting and billing: MSPs could generate detailed reports on their clients' IT usage, performance, issues, and costs and use them for billing, auditing, or compliance purposes.



  • Customer service: MSPs could communicate with their clients via chat, email, or phone call and provide them with support tickets, feedback forms, or surveys.



The agent was a small piece of software that MSPs installed on their clients' IT assets to enable remote monitoring and management. The agent collected data from the IT assets and sent it to the dashboard. It also executed commands from the dashboard to perform actions on the IT assets. The agent was designed to be lightweight, secure, and compatible with various operating systems and platforms.


The portal was a web-based platform that MSPs provided to their clients to give them access to some of the features and functions of Solution Another Afternoon By Ms. The portal allowed the clients to view their IT status, performance, and issues; request support or report problems; provide feedback or suggestions; or access educational resources or tips.


User interface and experience




Solution Another Afternoon By Ms had a user-friendly and intuitive user interface that made it easy for MSPs to navigate and use. The dashboard had a simple and clean layout that displayed the most important information and metrics at a glance. It also had a customizable and interactive design that allowed MSPs to adjust the settings, filters, views, or widgets according to their preferences. The dashboard also had a search function that enabled MSPs to quickly find what they were looking for. The agent had a minimal impact on the IT assets' performance and did not require any user interaction. The portal had a similar look and feel as the dashboard but with fewer options and more guidance for the clients.